Support Center

Technical support is provided to each customer, the services depend on the licence ordered and the support level associated with it.
Our support team is available Monday to Friday from 09:00 – 12:00 and 13:00 – 16:00.
In order to help you quickly, we need the following information in advance by e-mail:

  1. License number
  2. Problem description (text and screenshots)
  3. Import file/-s

Basic Support
Customer support – technical support for:
– Installation questions – unrestricted
– Technical questions in connection with the stored formulas – limited

Advanced Support
Includes the services described under Basic Support + new versions and software updates of the AVA software.
The maintenance services do not include any obligation to extend the software to meet customer requirements. Additional services such as in particular the installation of the software by AVA Software UG as well as training courses, hardware-related services and other services not agreed in Advanced Support shall be agreed upon separately.

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